Job Descriptions

Customer Service Advisor

Customer Service Advisors (CSAs) are required to act autonomously within their professional scope and are the first point of contact for new and existing GPS clients, contractors, and associates, as well as carrying out general office management tasks.

CSAs are responsible for the general telephony services and expected to work with our established processes, policies, and procedures to provide a comprehensive high qu ality service. CSAs receive, assist, and direct clients, contractors, and associates in accessing the appropriate service they require in a courteous, efficient, and effective way. Successful post holders will have excellent communication skills, a compas sionate and friendly nature who can operate in a busy environment.

This role is ideal for someone who is highly organised and an effective communicator and can provide a professional and warm welcome, ensuring every contact is of the highest quality. We are offering CSA positions nationally to ensure a robust and local geographical understanding is applied to best serve our clients, contractors, and associates. Field based CSA positions are being offered on a whole time equivalent and part time basis w ith superb benefits.