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Job Descriptions

Customer Service Advisor

Customer Service Advisors (CSAs) are required to act autonomously within their professional scope and are the first point of contact for new and existing GPS clients, contractors, and associates, as well as carrying out general office management tasks.

CSAs are responsible for the general telephony services and expected to work with our established processes, policies, and procedures to provide a comprehensive high qu ality service. CSAs receive, assist, and direct clients, contractors, and associates in accessing the appropriate service they require in a courteous, efficient, and effective way. Successful post holders will have excellent communication skills, a compas sionate and friendly nature who can operate in a busy environment.

This role is ideal for someone who is highly organised and an effective communicator and can provide a professional and warm welcome, ensuring every contact is of the highest quality. We are offering CSA positions nationally to ensure a robust and local geographical understanding is applied to best serve our clients, contractors, and associates. Field based CSA positions are being offered on a whole time equivalent and part time basis w ith superb benefits.

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What our valued clients say

  • I now know why GPS is leading the market in primary care. Is there anything they can't do? Amazing service, incredible staff and extremely efficient.

    Dr Malhotra

  • GPS is our preferred provider for all matters including clinical cover, troubleshooting, practice management and HR. We feel prepared for all eventualities.

    Dr Polcaro

  • We now have a full-time GPS Practice Manager who complements our team, and we have access to all their expert departments which is extremely reassuring.

    Anonymous Practice Manager

  • An innovative and overdue approach to the management of General Practice.

    Dr Bendelow

  • GPS delivers our PCN with reliable ARRS staff. We highly recommend their services!

    Mr A Trotter

  • After a period of change and disruption, GPS colleagues brought stability and second-to-none knowledge!

    Anonymous Practice Manager

  • The management of our PCN has been transformed by General Practice Solutions, leaving us to focus on patient care

    Mrs H Doidge

  • We are a small practice and reassured by having access to professional support on a cost-effective monthly retainer.

    Dr Maytum

Online enquiry

If you would like to discuss your practice needs please complete the form below and a member of our team will call you.

Providing NHS services